Privacy Policy

This Privacy Policy explains how LevelUp ("we", "us", "our") collects, uses, and protects personal information when you use our platform, website, and related services (collectively, the "Platform"). This Policy works together with our Terms of Service.

• Account Information: name, email, role (student/tutor), and profile details you provide.
• Usage Data: pages viewed, features used, session activity, and diagnostic logs.
• Device/Technical Data: browser type, device identifiers, IP address, approximate location.
• Content You Provide: messages, uploaded files, reviews, quizzes, and learning materials.
• Payment Data: processed by our payment providers; we receive limited details needed for reconciliation and support.

• To provide, operate, and maintain the Platform (e.g., sessions, courses, assessments).
• To improve and personalize features, content, and recommendations.
• To communicate with you about updates, security alerts, and support.
• To prevent, detect, and investigate fraud, abuse, or security incidents.
• To comply with legal obligations and enforce our terms.

Where applicable (e.g., under POPIA/GDPR-like frameworks), we rely on one or more of the following legal bases:

• Consent (e.g., certain marketing or optional features).
• Contract (to deliver the services you request).
• Legitimate Interests (e.g., to improve and secure the Platform).
• Legal Obligation (e.g., tax, accounting, and regulatory requirements).

We use cookies and similar technologies to operate and improve the Platform. You can typically manage cookies through your browser settings. Disabling cookies may affect some features.

• Service Providers: we share data with vendors who help us operate the Platform (e.g., hosting, analytics, communications) under appropriate safeguards.
• Payment Processors: billing and subscription processing handled by authorized providers; their terms apply.
• Legal/Compliance: we may disclose information to comply with law or protect rights, safety, and security.
• We do not sell your personal information.

Your data may be processed in countries other than your own. Where required, we implement appropriate safeguards to protect your information in cross‑border transfers.

We retain personal information for as long as necessary to provide the Platform and for legitimate business or legal purposes. Retention periods depend on the type of data and our operational needs.

Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to withdraw consent. To exercise your rights, contact us at admin@ialevelup.online. We may need to verify your identity to process your request.

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.

The Platform is intended for use with appropriate consent and supervision where required by local law. We do not knowingly collect personal information from children without such consent. If you believe a child has provided personal information without consent, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. Material changes will be notified where required. Your continued use of the Platform after changes become effective constitutes acceptance.

Questions or concerns? Email us at admin@ialevelup.online.